FAQ
The list below provides answers to some of the questions that we are regularly asked. If you have any other questions you’d like to ask us, feel free to call or email for further information and advice.
Do you have a minimum call out fee?
The minimum call out fee for 'The Furniture Assembly' is currently £40.
I need Help
Are you halfway through a job and need some help? We can either come and finish it for you or offer some helpful hints so you can finish it yourself. You will be quoted the time to assemble the item by one of our staff as a guideline, but charged for the time taken. Often this is less, because you have unpacked it and made a start.
Do you remove waste packaging - cardboard etc?
'The Furniture Assembly' DO NOT remove waste packaging.
Will you modify furniture to fit my room?
Unfortunately any modification to furniture will invalidate the manufacturer's or retailer's warranty. You will find that the required modification, is likely to weaken the structure of the item. ‘The Furniture Assembly's’ opinion is that any modification is ill advised and against our company policy.
How much room do you need to build my furniture?
You will normally need a flat area such as the floor that is the size of the finished furniture laid on its back plus a working area of at least 600 mm (2 ft) around the item. The area should be as close as possible to the final position of the finished item.
Larger pieces of furniture like cupboards and chests may not withstand being dragged over carpets. It is a good idea to cover the area with a sheet or cardboard to prevent scratching.
For High Wardrobes, please accurately measure the ceiling height. It is easy to hold the tape measure at an angle and get a false reading. Also take into account skirting boards as these do affect the total width of a room.
What if I am not happy with the furniture after you have completed it?
In the unlikely event that this occurs, please contact us and we will endeavour to put the problem right. We have a good reputation to maintain and want you to think highly of us.
What if the furniture is damaged?
We will inspect the parts before and during assembly, and we will draw your attention to any damage as soon as it comes to light. A decision can then be made as to how to proceed. In the unlikely event that we damage your furniture we will ensure we rectify or replace the damage to your satisfaction.